General

Where are you located?

Our office is at 24a Haddington Place, at the top of Leith Walk. See our ‘How to Find Us‘ page for more details.

What are your opening hours?

At present we are open between 9.30am and 3.30pm on Mondays, Tuesdays, Wednesday and Fridays but we may also be in the office outside those times.

Where can I park?

You can park for free for up to one hour just outside our office and there is usually space on the block. There is metered parking for up to four hours on Annandale Street, just around the corner.

Can I just turn up?

Please call and arrange a time to pop by the office, no matter why you are popping in. Both of our services are by appointment only and we are not always open to donations, due to our limited space. We work very hard to keep our counselling service, where clients can be grieving a pregnancy loss or stillbirth, separate from our baby bank.

Baby Bank

Do you collect?

We do! Please call our Gorgie shop on 0131 346 7295 to arrange for our driver to come to you. Please note that collection is done at the driver’s discretion, we cannot take items that we are unable to pass on.

What items do you take?

We accept children’s clothing up to age 3-4 years along with equipment such as cots, high chairs, bouncy chairs, moses baskets etc. Baby items that we never accept include car seats, prams and buggies, changing tables and nursery furniture other than cots and cot-beds

What about safety standards?

For details on the standard of items we are looking for please visit our Baby Bank Donation page. Please do not be offended if we refuse to take an item you have offered us, safety is paramount to us (our clients are trusting us with their children) and we have to pay to recycle or dump unusable items.

Do I need to clean items before giving them to you?

Yes, please. We don’t have any laundry facilities at our office and any time taken cleaning equipment takes away from other essential work. Items that we are not able to clean cost us money to recycle or take to the dump.

Do you take maternity clothing?

We do not currently offer a maternity clothing service. If you would like these items to go to someone in need we highly recommend talking to your local Health Visitor or contact the Edinburgh Clothing Store. Any maternity items donated to our office are passed along to our Baby Boutique, where they are sold to help fund our service.

Counselling Service

How long is your waiting list?

Our waiting list can vary but we generally are able to set up your initial assessment within 2-4 weeks of first contact with us, then get in to start with your long-term counsellor within 6 weeks of that meeting (so within 10 weeks total). The more flexible you can be with your availability and preferences, the more quickly we are likely to be able to allocate you to a counsellor. 

How much does counselling cost?

Our counsellors are volunteers and, as such, as not paid for the service they provide. We do not ask for clients to pay for any counselling they receive with us but if you are able to afford a small weekly or monthly donation we would appreciate it.

The typical cost of a private counselling is between £45 and £60 per session.

What training do PCCS counsellors have?

All of our counselling volunteers are currently in the final stages of a Diploma in Counselling (this is a post-graduate level course) and have already done a placement previous to this. In addition to this PCCS provides additional training in dealing with pregnancy-related issues.

How many sessions do you offer?

We do not put a limit on the number of sessions you can have with us however you and your counsellor will have regular (usually 12 weekly) reviews to see how you are progressing.

Who can come to PCCS counselling?

Our service is open to anyone over the age of 16 who is dealing with issues relating to pregnancy, childbirth, fertility or termination. Our service is one-on-one so we are unable to see couples together however you can do individual referrals if neither of you are coping. In this situation you would have to see separate counsellors.

If you have a question that is not answered here please contact our office. Our phone number is 0131 557 2060 or you can email info@counsellingandcare.co.uk